Hosted VoIP
Easy to Use Cloud-based Phone System
Our cloud-based phone system is a full featured Hosted IP Solution that delivers an enterprise-grade phone system to small and medium-sized businesses without any increase in support staff. We offer reliable voice quality and performance. It is completely hosted within a fully meshed IP
network–delivering a secure and redundant network.
Our solution is a complete communications system that includes a robust calling plan for local, regional and long-distance calls, automatic system upgrades and a wide array of options including LCD desk phones, cordless phones and soft phones for PC, Mac and mobile.
Our solution is flexible. It includes hundreds of features that let you customize the system to meet your specific needs. It also includes a website that gives employees and system administrators direct control over the system and preferences–eliminating the need for expensive maintenance contracts. It is scalable, allowing you to add phones, sites and employees as you need them–without having to add cards, expensive shelves or upgrade the system.
Extend seamless communications over the Internet to support remote offices, home-based workers, such as telecommuters and mobile professionals, with the same features and functionalities that are available on their office phones. Our solution is available nationwide and is 100 percent cloud-based. It can connect satellite and regional offices across the country with your main office–all on the same system and the same network.
Portal Ingegration with Mobile Apps
Hosted VoIP Feature Highlights
HOT DESKING
Enables employees to move around the office and between locations. Simply log in to any phone, anywhere.
MOBILE TWINNING
Sends calls simultaneously to an employee’s office extension and mobile phone and allows switching from mobile to land.
AUTO ATTENDANT
Effective call handling for inbound callers. Allows options and prompts to simply and accurately route calls.
CALL REDIRECT
A platform that facilitates users and site administrators to control calls from a web browser.
VOICEMAIL
Accessible voicemail from a land-phone, website, email or on your smartphone if that's easiest.
SOFTPHONES
Let's you make calls from any PC or mobile device using your office phone number.
CORDLESS PHONES & HANDSETS
Flexibility for mobile employees in hard to reach locations, without expensive wiring.
CUSTOMER PORTAL
Make changes to your system from anywhere online.
Voice Over IP Features
Easily manage up to twenty thousand VoIP phones. Discounts begin at 10 seats
We provide what the competition cannot:
One invoice, One point of contact, 30% reduction in cost
Bundle your internet service with our unified communications and save time + money.
Included
Softphones (Mac, PC and Mobile)
Account Codes
Auto-Attendants (unlimited)
Auto-Attendant – Nested
Auto-Generated Key Labels
Broadcast Groups
Business Quality Voice Lines
Call Coverage
Call Coverage – Incoming Call Routing
Call Detail Records
Call Display
Call Forward
Call Groups
Call History Reporting
Call Hold
Call Hunting (circular and linear)
Call Park/Retrieve
Call Permissions Profiles (by user)
Call Transfer
Caller ID with Name
Caller’s List (inbound & outbound)
Click-to-Call
Click-to-Call Extension
Context Soft Keys
Do Not Disturb
Emergency Forwarding
E911 Compliant
Extension Dialing (3, 4 or 5 digits)
Fixed Function Keys
Geographic Redundancy*
Hands-free Speaker Phone
Headset Capable
Hot Desking / Multi Desking
Hunting
Incoming Cal Routing
Integrated Ethernet Switch
Intercom
Join/Leave Call Groups
Join/Merge Calls
Local Phone Numbers (DIDs)
Mobile Apps for Android & Apple
Monitor Groups
Multiple Business Hour Profiles
Multiple CLID’s
Multiple Line Appearances
Music on Hold
Mute
My Phone Web Page
Hosted Services Desktop and Mobile Apps
Online Management (User and Tenant Level)
Online self-help documentation
Paging
Phone Directory – Employee
Phone Directory – External via Portal
Phone Key Profiles (by user type)
Power over Ethernet Phones (IEEE 802.3af)
Private CLID’s
Programmable Keys
Redial
Redirect – Emergency Forwarding
Ring Tones
Selective Call Routing
Site Page (via speakerphone)
Speaker Phone (Standard and Executive)
Speed Dial, One-Touch
Station Busy Lamp Indicator – Silent
Ten-way Calling
Transfer Direct to Voicemail
Unlimited Calling Nationwide
Visual Voicemail Web Portal
Voicemail
Voicemail, Auto-Forward all to e-mail ID
Voicemail, Message Waiting Indicator (MWI)
Voicemail, Return Call During VM Retrieval
Voicemail, Forward to Co-Worker Ext.
Voicemail, Out-Dial From Voicemail
Voicemail, Notification via e-mail or SMS
Voicemail Return Call During VM Retrieval
Zero Out of Voicemail – Personal Target
Add-Ons
Additional Phone Numbers Nationwide
Analog Extensions with/without Voicemail
Automatic Call Distribution (ACD)
Automatic VoIP Failover
Call Center ( CCaaS )
Call Detail Reporting
Call Recording
Call Marking
Connector for Chrome
Connector for Google®
Connector for Microsoft Teams®
Connector for Office 365
Connector for Salesforce®
Connector for Web-based CRMs
Connector for Open-source CRMs
Contact Center SFTP
Custom On Hold Announcement
Custom Dial Plans
Direct Inward Dialing (DIDs)
Enhanced Call Redirect
Enhanced Dial Tone
Extension Monitoring
Extra Call Recording Storage
HD Video Conferencing (25 participants +)
Mobile Twinning
OfficeSuite PrivateCloud™
Online Fax (different plans by volume)
Site Survey
Toll-Free Service and Phone Numbers
Toll Free Storage
Voicemail Custom Class of Service
Web Chat (Call Center or Individual)
Equipment
Bluetooth Options (select phones)
Conference Room Phones
Conference Room Unit
Cordless Desk Phones and Handsets
Entry/Door Control Systems
Door Boxes
Gigabit Ethernet Phones
Overhead Paging Interface
Power of Ethernet Switches
Video Phones
Wireless DECT Handsets and Headsets
12-key, 48-key Receptionist Modules
IT Work & Cabling + Labor
Compatible
Cost-effective VoIP business phone plans built on our Unified Communications Platform, means you can start small, then grow economically with ease. If we don't have the feature you're looking for? Contact us. We may still be able to meet your needs.
Manage your Services with Ease on One Portal
The Hosted Services Portal is revolutionary by centralizing all of your communication and hosted services into one user-friendly site that can be accessed from anywhere. Unlike other customer portals, both you and your employees can make changes to your system and your account in real-time, from a single, intuitive dashboard featuring easy-to-use, widget based architecture that integrates you with all of our Hosted Services products, services and support.
Easily access and manage all of your communications from anywhere,
on any device.
• Listen to business voicemail from anywhere
• Customize permissions to let employees self-manage
• Re-route calls from wherever you are when the office closes unexpectedly
• View the availability of co-workers, then just click-to-call them
• Make company-wide changes at once, in seconds
• Chat instantly with anyone in your organization
One-click Access to Everything
Required Business Phone Models
Fax Service
Included in Your Phone Subscription: Send, Recieve and View Faxes with a Provided Fax Number
SEND FAXES VIA EMAIL
Your email message is the cover page, and your attachment is what you are faxing. History is stored in the portal.
PORTAL FAX OPTION
Click "Send a Fax" and follow the steps from there.
FAX ADDRESS BOOK
Speed up reoccuring faxes with an addressbook.
Delve deeper into the guides below, schedule a demo, or contacts us today with any questions you have.
Phone Admin Guides (+ Contact Center Guides)
Hosted Services - Unified Communications (open pdf)
Phone List of Features (open pdf)
Hosted Desktop App Guide 4.2.1 (open pdf)
Hosted Services Portal Admin Guide (open pdf)
Hosted Services Mobile Softphone (open pdf)
Mobile Softphone Guide PLS (open pdf)
Hosted Services Chat and SMS / MMS User Guide (open pdf)
Office Suite HD Meeting User Guide (open pdf)
Hosted Services Call Recording Guide (open pdf)